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Booking rules Östersunds Stugby & Camping

UPON ARRIVAL
You will have access to the cottage/room from 15.00
You will have access to the campsite from 12.00

UPON DEPARTURE
You have to check out from the cottage/room before 11.00
You have to check out from the campsite before 12.00

BINDING
Your reservation becomes binding as soon as it has been confirmed orally or in writing by us. Please check that your confirmation is consistent with what you have booked.

IMPORTANT
Please contact the reception if you estimate that your arrival will be later than 20.00 during june, july and august otherwise your booking could get cancelled. Other periods you have to contact us before 16.00.

CANCELLATION
Cancellations or changes to your booking must be made 7 days prior to arrival otherwise a fee for one day will be charged. For bookings of 10 items or more cancellations or changes must be made 1 month prior to arrival otherwise a fee for one day for each item will be charged. Cancellations (Online Booking = Refund) within 7 days can be done if the following occurs:

  • Death, illness or accidents of a serious nature affecting you, your wife/husband, partner, yours or your significant others parents, children or fellow traveller. (Certificate is required)

EARLIER DEPARTURE
No refunds will be made if you have to cancel your stay here and leave earlier than expected.

CLEANING
You are responsible for cleaning the cottage/room before you check out. If you leave without cleaning the cottage/room a fee will be charged.

SMOKING
Smoking is prohibited in all of our cottages and rooms.

PETS
Pets are allowed in all of our cottages and apartments. Pets are prohibited in the rooms.

CAMPING CARD
You must have a valid Camping Key Europe card in order to stay at our campsite since we’re a member of SCR (Swedish Camping).

RIGHTS
If you have any complaints you must inform us as soon as possible, latest within 60 minutes after you’ve checked in. Errors that occur during your stay should be reported immediately so we have a chance to correct them. If we haven’t been able to solve your problems in a satisfactory manner you have the right to submit a complaint, but no later than 7 days after your departure.

OBLIGATIONS
You have to attend to your accommodation/campsite and follow the regulations. You are responsible for any damages that occur on the accommodation and/or equipment during your stay.

NOTE! We make reservations for misprints and price changes.

Welcome!